Cancellation policy:

• After confirmation of any Package request: 25% of tour package cost required immediately to book all the respective services.
• 15 Days prior to arrival date: 50% of tour package cost required.
• 07 Days prior to arrival date: 100% of tour package cost required.
• All payments must be notified by an email format only with attached transaction details.
• We will not entertain any credit facility.
• All cancellations must be made in e-mail format only.
• Any cancellation at 45 Days prior to arrival date – No charge.
• Any cancellation between 45 Days – 30 Days prior to arrival date: 25% of tour fare charge.
• Any cancellation between 30 Days – 15 Days prior to arrival date: 50% of tour fare charge.
• Any cancellation between 15 Days – 10 Days prior to arrival date: 75% of tour fare charge.
• Any cancellation less than 10 Days: 100% of tour fare charge.

Refunds (if applicable)
If your refunds are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Anamika Kerala Holidays

Sale Services (if applicable)
Only regular priced Services may be refunded, unfortunately sale Services cannot be refunded.

Exchanges (if applicable)
We only replace Services if they are defective or damaged. If you need to exchange it for the same item, send us an email at Anamika Kerala Holidays and send your request to: Anamika Kerala Holidays, Kalappurackal building, 1st Mile, Munnar Road, Kumily, Kerala 685509.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Inclusions
Accommodation in the mentioned or similar hotels. All toll taxes, parking charges, driver allowances.

Exclusions

Any transport services to or from your originating place to Ex hub as per itinerary. Any Air, Train, Bus or Cruise fare from or to your originating city of stay, unless specified.

Any other meal not mentioned in price includes and other destinations not mentioned in the itinerary.

Any other destination not mentioned in the itinerary.

Supplement hike of long weekend / Festive period. *Blackout date Christmas and New Year Gala Dinner.

Entrance fees of all sightseeing places to be visited from inside.

Any increase in Fuel Price and any applicability of new taxes from the Government.

Any upgrade in the hotel or its room category and cost of pre or post tour hotel accommodation.

Any extra expense such as route change, airline change, travel date change, accommodation facilities, etc. incurred due to the unforeseen, unavoidable forced majeure circumstances during the tour.

Porterage (coolie charges), tips, laundry, telephone charges, shopping, Sanctuary Park Fees, Camera Fee, Elephant / Horse / Pony Ride, Boat Ride, wines and alcoholic beverages, mineral water, items of personal nature and food or beverages.

Any extra cost incurred on behalf of an individual due to illness, accident, hospitalization, or any personal emergency.

Anything specifically not mentioned in the 'tour price includes' column.

Any extra sightseeing, services or activity charges other than those included in the itinerary, any cost incurred for such requirements should be borne by the guests.